Returns and Exchanges: Local (Trinidad and Tobago) orders only

Not loving your purchase? No worries! If you’re not satisfied we’ll gladly accept items for return or exchange, as long as it:

• Is in new condition

• Is accompanied by the original invoice/confirmation email

• Is returned within 30 days of original purchase.

• Is NOT any of these products: Afrobandeau, AfroBand, Twisted AfroBand, Goddess Bands (any style)

 

 

International Returns (outside of Trinidad and Tobago)

Out of country customers can send items back to us at the address below using any trackable method, at your expense. Please be certain to insure the package. Please include the following information clearly written with your return:

• Your name and billing address

• The original invoice/confirmation email, or the order number

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Our return address is:

#34 Noel Trace

St. Augustine

Trinidad, W.I.

 

Once we receive your package, we will process an exchange or issue a refund  in accordance with this policy. Refunds  will be made in the form of the original payment. It also takes at least 2 weeks to fully process a refund.  

 

PLEASE NOTE 

• We are not liable for lost packages. However, we will work with you in locating the package in any way we can. 

• Refund does not include the original shipping cost, only the cost of the product(s)

• Refunds can take up to 4 weeks to fully process on some orders.

• Product that was gifted, cannot be returned.